Terms & Conditions
This privacy notice discloses the privacy practices for www.letsunwine.com.au, Let's Unwine PTY LTD (ABN 2508 092 9424)
This privacy notice applies solely to information collected by this website. It will notify you of the following:
-What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
-What choices are available to you regarding the use of your data.
-The security procedures in place to protect the misuse of your information.
-How you can correct any inaccuracies in the information.
-Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
A user may complete the registration form to become a member on our site to receive marketing and promotional information. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
-Your Access to and Control Over Information
-You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
-See what data we have about you, if any.
-Change/correct any data we have about you.
-Have us delete any data we have about you.
-Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Let's Unwine PTY LTD (ABN 2508 092 9424) uses the specialized wine delivery network at Australia Post to deliver your goods. This service may only deliver to the adult purchaser or an adult person nominated by the purchaser and requires a signed declaration from the person accepting the delivery stating their name and that they are 18 or over. You may be asked to produce an approved form of identification at the discretion of the delivery person. A minor can be fined if they lie about their age, or if they show false evidence of age/identity in order to take delivery of liquor.
If you choose to have the goods delivered to your home or business and you are out when the delivery is attempted, a card will be placed in your letterbox and your package will be securely stored at your local post office for collection. The post office keeps your parcel for a maximum of 14 days.
Alternatively, during the checkout process you can elect to have your wine left at the delivery address in a specific location i.e. under the verandah, behind the side gate, in the dog kennel etc. if no one is home. Doing so removes the requirement for a signature and passes on responsibility to the purchaser for any issues that may occur post delivery i.e. wine gets damaged by inclement weather, theft of wine etc. Wine will not be left unattended even if requested by the purchaser if the delivery person deems it unsafe to do so or if it is easily accessible by any person under the age of 18.
Delivery can take up to 10 working days, but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time, your distance from major centres and product availability etc. Let's Unwine will inform you once wines have been dispatched and your advised delivery time. Let's Unwine endeavours to have your delivery to you within 5 working days.
All content on this site such as, but not limited to text, graphics, logos, icons images and software, is the property of Let's Unwine Pty Ltd (ABN 2508 092 9424), trading as www.letsunwine.com.au
Any improper use including reproduction, modification, distribution, transmission, republication or display of the content on this website is strictly prohibited.
RETURNS AND REFUNDS
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will be happy to provide you with either a refund or exchange upon presentation of your proof of purchase. If this purchase incurred a delivery fee, we will also cover the cost of the delivery fee for the return of the Goods back to us.
In all other circumstances, including change of mind and exchange, the delivery fee will be deducted from the amount refunded to you. The amount will be refunded using the same method of payment as the original transaction.
Please note that if you wish to return or exchange your purchase due to a change of mind, returns or exchanges will be at the discretion of Let's Unwine, and the Goods must:
-be returned within 28 days of purchase if purchased in store or within 28 days of accepting the delivery if purchased online or over the phone;
-be in their original packaging and in a re-saleable condition; and
-if purchased in a carton, be returned as a full carton.
Please note food items will not be accepted by Let's Unwine for a refund or exchange due to a change of mind.